Q:HOW DO I USE THE COUPON?

A: Find the coupons code on our website and when you check out the order ,put the code into the discount blanket,then it can work.REMEMBER: one order only can use one code.

Q:HOW DO I PAY FOR AN ORDER?

A:Select the Length you want and click the "Add to Cart" button or "Pay With Paypal"

Q: What types of payment do you accept?

A: We accept the following payment methods: Credit cards: VISA, MasterCard, Paypal and American Express. Interac: You can pay for your order online.please note that the card holder must have access to online banking.

Q:Why did my payment fail?

A:If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed Please note that an incorrect card security code could cause payment failure.

Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

Q: How can I track my order?

A: Here is how you track your order: Log into MY ACCOUNT to view the status of your order, Track your shipment by using the tracking number . Track Your order :https://www.alididihair.com/pages/tracking-order If you don't know your order number or if you have some problem about tracking your shipping ,please feel free to contact us.

Q:I can't track my order using the tracking number provided. What can I do?

A:If you can't track your order using the tracking number provided:

1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.

2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Q:Why was my item/order canceled?

A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

Q:What if I forget my password?

A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click https://www.alididihair.com/account/login

Q:When will I receive my refund?

A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Alididihair account. However, it may take 5-7 business days for it to display on your credit card statement.

Q: CAN I DYED / BLEACHED THE HAIR?

A :Our hairs are 100% human virgin hair and all our hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.

Q: How many hair extensions can make a full head?

A:Normally 3packs are enough for a full head, at most 5packs. Take the example for the virgin, the virgin hair needs 3-4 bundles for a full head..

Q: How is the hair length measured?

A:Alididi Hair is measured true to length.The lengths on our website are the stretched length.

Q: Can I wash the hair?

A:Hair can be removed down to clean, but the clean method must correct for the hair. Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash. OR
I recommend: Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.

Q: HOW LONG DOES THE SHIPPING TAKE?

A:US, Canada 5-7 working days to arrive with regular free shipping Europe 4-7 working days to arrive with regular free shipping Africa 10-20 working days to arrive with regular free shipping

Q: What if my order delivery was delayed?

A:We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Other Countries: 5-7 working days

Q: IF I AM NOT SATISFIED WITH THE HAIR, CAN I RETURN IT?

A:You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition.The refund caused by order cancellation, refund agreement or mediation will be process instantly from SuperNova account. However, it may take 7-10 business days for it to display on your credit card statement.

Q: WHICH PAYMENT METHOD DO YOU ACCEPT?

Payment of PayPal:

1. If you have PayPal account, please choose and log in PayPal to complete the payment directly.

1. If you have PayPal account, please choose and log in PayPal to complete the payment directly.

Payment Of Credit Card:

1.Click Master Card, Visa Card, American Express, Discover payment directly, you will be redirected to the PayPal website, please choose "Paypal Guest Checkout", and fill in your card information to complete the payment.